Dual Comfort Air Conditioning (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and protect the personal information you provide to us when you use our website, www.dualcomfortairconditioning.co.uk (“our website”), and your rights regarding this information under the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, address, and any other information you provide by filling in forms on our website.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To deliver our air conditioning services and manage your requests.
- To Improve Our Website: To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
- To Communicate with You: To respond to your inquiries, send you information about our services, and keep you informed of updates.
- For Marketing Purposes: To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about.
- To Comply with Legal Obligations: To comply with applicable laws and regulations.
3. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.
- What are Cookies? Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
- Types of Cookies We Use:
- Strictly Necessary Cookies: These are essential for the operation of our website.
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
- Functionality Cookies: These are used to recognize you when you return to our website and to personalize our content for you.
4. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
- Right to Erasure: You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it.
- Right to Restrict Processing: You have the right to request the suspension of processing of your personal data in certain scenarios.
- Right to Data Portability: You have the right to request the transfer of your personal data to another party.
- Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
6. Changes to This Policy
We may update this policy from time to time. Any changes we may make to our Privacy and Cookie Policy in the future will be posted on this page.
7. Contact Us
If you have any questions about this Privacy and Cookie Policy, please contact us at:
Dual Comfort Air Conditioning Email: info@dualcomfort.co.uk Address: 128 City Road, London EC1V 2NX United Kingdom
